Shipping charges will be added to the goods total at the rate displayed in the P&P column for each item on the web site.
This cost is calculated for shipping within the UK mainland, the minimum packing and shipping cost is £3.75 and maximum packing and shipping cost is £15.75, on UK mainland and islands attached to the mainland by a bridge, e.g. Anglesey, Hayling etc.
Shipping outside the UK mainland will vary, the minimum shipping cost is £10.50. The maximum for Europe is £34.30 and the maximum for the rest of the world is £45.30. This will be calculated at the time of purchase by the payment gateway.
Highlands and Islands (Islands include the Isle of Wight, Channel Islands, Isle of Man etc) will remain as UK shipping band up to 2 Kilos and within current Post Office parameters. Large items (tackle boxes, buckets, rod cases, rods etc), contact us before ordering so we can source the most economical method of transport. As of 1st April 2015 all courier services now consider the Channel Islands, the Isle of Man and the Hebridean islands as Europe. Please take this into consideration before placing your order.
We endeavour to dispatch goods by the next WORKING day following receipt of the order. Note that working days are Monday to Friday. Therefore an order received on a Friday may not be dispatched until the following Tuesday as the post office / couriers do not work weekends or bank holidays.
All items are packed under camera so that any discrepancies / disputes can be quickly settled.
If any particular item is temporarily out of stock and we expect to receive replenishment of stocks within 21 days, we will place it on back order and send it on to you at our expense as soon as it is received unless you notify us that you no longer want the item. If replacement stocks are expected within seven days we will notify you and hold onto your order until it is complete unless you tell us otherwise.
Please note that we cannot pass on delivery instructions to your postman / courier driver. You must make arrangements directly with your postman if you are out when delivery is expected.
2. On delivery - Your responsibilities
If you have not received the goods within 5 working days of placing the order please contact us immediately.
Delivery by Post: If an order sent by post has been damaged in transit, retain all packaging and notify us immediately; Make sure you point out the damage to your postman so we can call on him as a witness and where possible photograph the consignment before opening and after opening showing clearly all the damage, and email us the pictures. Delivery by Courier: If your order is delivered by courier you MUST check your consignment is in good condition, complete, unopened and undamaged BEFORE signing. If the packaging gives any cause for concern sign “UNCHECKED” instead of your name. This is because once you have signed the courier’s paperwork / PDA, you have agreed the goods have arrived complete and in perfect condition and the courier will not enter into any claim unless it is raised at signature.
If the courier is in any way uncooperative, refuse to sign and call us. This is because we must report any problems in writing to the courier within 24 hours to be able to claim compensation.
If the delivery address is going to be unoccupied on the day of delivery, you should write your delivery instructions, i.e. “leave it in the shed” on a note and sign it and tape it to the front door in an envelope addressed “The Courier”, who will take your note as proof of delivery and put your parcel wherever directed.
Please note that we cannot pass on delivery instructions to your postman / courier driver. You must make arrangements directly with your postman if you are out when delivery is expected. If you do not adhere rigidly to the conditions in this section no claim for loss or breakage will be entered into by us.
Orders can be made in the following ways:
Online paying by credit card or Paypal using the shopping basket.
By post and paying with cheque / postal order / bank draft made payable to “KA Kitson”. Postal customers from outside the UK can also pay by sterling bank draft (made payable to “KA Kitson”) or bank transfer (email for bank details). Click here for printable order form.... By telephone during normal working hours (Tel: 01825 890010, Monday to Friday 9:30am to 5:30pm) - be sure to have your credit card details close to hand.
Bank Transfer: For customers without access to a credit / debit card, you can request our bank details and transfer monies directly into our account.
Customers outside the UK: For customers outside the UK who do not have access to a credit / debit card, you can request our bank details. We accept only sterling, it will be your responsibility to instruct your bank to send sterling and all bank charges are your responsibility. Please remember exchange rates fluctuate, we have found the best rates are obtainable on Thursday mornings!
If you need any advice before purchasing then please contact us and we will do our utmost to help you. All our staff are experienced anglers and one is a professional coach.
Please remember to give your full name and address including postcode to ensure there is no delay in dispatching the goods due to card processing problems.
All prices shown are inclusive of any applicable tax.
Unfortunately due to ever increasing bank charges a minimum order value of £10 excluding P&P applies to all online orders.
P&P stands for "Postage & PACKAGING" Although we reuse as many boxes as possible, padded envelopes, tape etc cost money, as does the diesel to take it to the Post Office. The smallest of parcels costs us £3.45 at the Post Office counter for a parcel up to 1 kilo in weight with parcel dimensions of 45cm x 35cm x 16cm.
The average price of a mailite padded envelope (when bought in bulk, 1000s at a time) is 41p including VAT. Bigger ones cost more, smaller ones cost less. Paypal take 4% off the top of the postage you pay us.
The prices in the right hand column labelled P&P are what each individual item costs at the current postage rate. If you add these items up, it is obvious you can get several items posted for the basic postage cost.
When calculating the weight of your parcel, please remember that quality lures usually come in big fancy packets. In the case of some companies (Salmo, Manns, Rapala etc) a small 20g lure can have anything up to 100g of packaging wrapped round it.
We have calculated the prices in the P&P column to help you plan your parcels on larger purchases.
Outside the EU, the customer is responsible for payment of any local taxes or duties levied. Please advise of any special requests and we will try to oblige. All overseas shipments are sent out track and trace and insured.
We will keep ONLY your contact details on file for our records. No financial details are saved. Your contact information will only be used to inform you of any special promotions etc which we are doing. No information supplied to us will be forwarded to any third party at any time for any reason.
8. Office Hours
The office is open Monday to Friday, 9:30am to 5:30pm and orders are processed during these working hours. Therefore to guarantee delivery for the weekend, please place your order early in the week to avoid disappointment, certainly before noon Thursday for small items and before noon Wednesday for large items, e.g. tackle boxes, rods, bazukas etc.
9. Returns Policy
We hope that you will be totally satisfied with your purchase and our service and that you will join the large number of repeat customers who purchase from us hassle free and securely through our web site.
If any goods are received which are damaged, faulty or incorrect please contact us by one of the methods below stating clearly the nature of the problem. We will usually advise you to return the product(s) to us as soon as possible and we will exchange them or arrange a credit / refund (excluding the shipping charge), however items ordered in error will be subject to a 25% restocking charge and the purchaser will be responsible for all transport costs.
In the case of damaged goods, retain ALL packaging, photograph before and after opening the packaging and email the photos to us.
When returning goods for any reason always ask for a “proof of posting” certificate. These are free of charge but you must ask for a certificate at the same time that the parcel is processed. Hold onto this as this is your proof of posting.
10. Contact Us
Contact us by one of the methods below stating the nature of the problem or query: